Millenium & Copthorne Hotels PLC

MHR’s partnership with Dataquest Millennium & Copthorne Hotels PLC (MHR) is a global hospitality management and real estate group, with 120 hotels in 79 locations in Asia, Australasia, Europe, the Middle East and North America. The company headquarters is based in London. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Millennium & Copthorne Hotels operates Millennium Hotels & Resorts, the Copthorne and the Kingsgate Hotel chains.

Client:
Millenium & Copthorne

Sector:
Hospitality & Real Estate

Technology:
Franking Machines
Mailmark

Brief

MHR has been a long-term partner of Dataquest, and have stated that they’re particularly happy with both the service response and after-sales care. The hotel group re-engaged with Dataquest as they were seeking a more efficient way to engage and communicate with their customer base, as emails in recent years have become too impersonal and cold. MHR is also interested in having new and innovative technology that will reduce operating costs.

Implementaion

MHR has nineteen Hotels across the UK, each hotel using an outdated, analogue franking machine. Dataquest knew Royal Mail had recently launched a new digital technology for franking machines called MailMark. Mailmark is the latest technology replacing the traditional software used in franking machines. It works by having a 2D barcode that carries machine- readable information on the user and mail piece, another benefit of this innovative technology is that it has the cheapest tariff available.

Dataquest completed the transition seamlessly across the hotel chain. Each step closely monitored by the Project Management Team and MHR also received one contact for the project allowing for a smooth flow of communication for both organisations.

Results

The implementation of the new fleet of machines has alone reduced MHR’s operating costs by £50,000 over the contracted term, this includes; a reduction in annual support, reducing rental equipment and overall postal spend.

Each Hotel is now receiving the benefits of getting their mail out promptly, freeing up staff to look after their primary objective, the customer. We look forward to supporting MHR for a further five years.

Get in touch

For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.

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