Astute Electronics are an electronic component distributor supporting UK and International customers alike. Through locations in England, Scotland, USA, Australia, China and India, Astute provides the best in component supply, anti-counterfeit mitigation, logistical solutions and new-design support. They are proud to deliver what British companies are best known for, Quality and service.
Managed Print Services
Astute Electronics is a long-term client of Dataquest. Originally Dataquest supplied and supported a new fleet of Ricoh multifunctional printers to replace their outdated hardware. Impressed with the level of service and expertise demonstrated, Astute again approach Dataquest to assist with other business projects, including modernising their telecommunications system and audio visual equipment.
More recently, Astute were looking to relocate their head office. Not only would this provide the need to migrate and update their network infrastructure, but they also required a level of contingency within IT support should internal IT staff choose not to move with the company.
For each business need, Dataquest assigned
a separate in-house team from the relevant technology division. Each division has dedicated consultants, technicians and project managers, of which are all experts in their field. Despite the involvement of numerous professionals, Astute retained a single point of contact throughout the processes.
Staff changes ultimately led Astute to implement the contingency and have Dataquest run their IT support services. Following the re-engineering and update of the network infrastructure, we now provide support to all users across Astute’s UK, USA & Asia offices. A blend of scheduled onsite visits and the provision of a full-time connected helpdesk provides Astute’s users with the response and professionalism they require.
In addition to Information Technology and Print Management, the Dataquest team also installed the latest IP telecommunications system as well as AV equipment.
Dataquest have successfully partnered with Astute to provide flexiblelevels of support, stability and knowledge when needed. This not only reduces their administrative burden but it enables their organisation to be more agile,concentrate their attention on other company objectives and their customers.
The culmination of Print, IT and Telecoms Services have together produced many benefits including; controlling expenditure, reducing carbon footprint, simplifying the user environment and increasing productivity. The innovation and technology implemented at Astute further protects them with advanced cyber security and a modern strategy for business continuity.
Our long-term business partnership with Astute Electronics is incredibly important to Dataquest. The longstanding relationship has allowed both organisations to gain an advantageous insight of key business objectives providing, seamless collaboration between the two companies.
For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.
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T: +44 (0)20 7392 8886