Everything works fine until it doesn’t

Hardware repair is an essential part of every business and it needs to be timely and reliable. A Dataquest fix keeps disruption to a minimum and brings more than three decades of experience to bear on technical problems. And when your infrastructure and productivity is at risk, failing to find the right provider costs you in every way that matters.

Lost Productivity

No matter your business size or structure, hardware faults create problems throughout your organisation. Downtime loses client trust, reduces earning potential, and potentially produces bad press. Hardware issues can corrupt data, delay projects, and even result in legal issues around GDPR compliance.

Time is required to understand the issue. Expertise is needed to solve it. And a solid strategy is required to avoid it in future. This makes it essential to find a service provider like Dataquest with a proven track-record and the skills to deliver a client-centric solution.

How We Help

From diagnosis to delivery, our team provides a single point of contact for issues with hardware, from any number of vendors.

Our service offers:

  • 24/7/365 Service Desk Support
  • Hardware Maintenance
  • Full lifecycle management
  • Field engineers
  • Flexible SLA’s to suit
  • Dedicated Account Manager

We emphasise relationship building and in-depth analysis at each step of the process. This allows us to provide quality, contextualised care from start to finish.

Time Efficiency

Engineers can be with you the same day and stay on site until the issues are resolved. We offer a wide range of service level agreements, from same day to a 2-hour fix.

Expert Insight

Each of our qualified engineers is trained to the highest standards across multiple brands, which ensures compliance with vendor technical standards and your unique needs fix every problem we encounter, in a way that lasts.

Client Care

We believe client care and service delivery go hand-in-hand; they are at the heart of everything we do. We combine rapid ticket handling, full reporting and specialist engineers to minimise disruption and ensure we have equipment working again as quickly as possible.

Tailored Approach

Our approachable teams use industry best-practice to ensure every resolution is fit for purpose and suits your business needs. Shaped by more than 30 years’ professional experience, we provide support that works the way you need it to.

Get in touch

For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.

E: [email protected]
T: +44 (0)20 7392 8886

Get in Touch

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