At Dataquest, IT support is far from just troubleshooting technical issues; we form strategic partnerships that align with unique business goals. As your dedicated partner, we’ll invest the time to understand your challenges and aspirations, ensuring that our support solutions are tailored to meet your specific needs.
Our comprehensive IT service desk operates 24/7/365, providing UK-based support that guarantees your team access to expert assistance whenever they need it. Whether you’re dealing with unexpected technical challenges or planning long-term IT initiatives, Dataquest can provide the resources and expertise necessary for your success.
Multifunctional devices are used to print letters, reports and presentations,
scan inbound documents and transfer information to the cloud.
Gain access to a comprehensive range of co-managed resources that enhance your IT capabilities without overwhelming your internal teams.
We can offer a full-time resource working at your location, employed by Dataquest but dedicated to supporting your operations. Through this resource, you’ll also have full access to our wider expertise where needed. Our collaborative approach allows you to leverage the full spectrum of Dataquest’s expertise and resources, ensuring you’re always covered, no matter the situation.
Our co-managed service model removes the burdens surrounding the employment and management of IT resources. This arrangement not only supports your existing staff but also enhances your IT capabilities, enabling faster problem resolution and improved service delivery.
Whether it’s augmenting your team with our specialists or providing access to advanced tools and technologies, Dataquest is here to support you every step of the way.
Maintaining your IT hardware is key to ensuring uninterrupted operations. Our Hardware Break Fix support is designed to keep your technology running smoothly, offering both contracted and flexible options tailored to your needs.
With contracted services, we provide reliable support for specific equipment, meaning you get prompt repairs and minimal downtime. For businesses seeking more flexibility, our voucher system allows you to purchase support credits that are valid for two years. This approach provides you with detailed usage reports and current balance updates every month, making it easier to manage your hardware support needs.
Our break/fix service not only addresses immediate hardware issues but also contributes to extending the lifespan of your technology. By proactively managing repairs and maintenance, Dataquest helps you optimise your IT investments, ensuring that your hardware continues to deliver value over time.
At Dataquest, we offer comprehensive IT infrastructure support that ensures your systems are reliable, secure, and optimised for performance.
Our dedicated team monitors your infrastructure to identify and resolve potential issues before they escalate into significant problems. We also provide strategic guidance on infrastructure planning and implementation, ensuring your IT setup doesn’t hold you back as your business grows.
In addition to infrastructure support, our network support services help maintain the integrity and security of your communications. We deploy robust monitoring tools and technologies that provide real-time visibility into network performance, allowing us to swiftly detect and address any anomalies or security threats.
Our approachable teams use industry best-practice to ensure every resolution is fit for purpose and suits your business needs. Shaped by more than 30 years’ professional experience, we provide support that works the way you need it to.
Our client-centric approach helps us understand and triage responses quickly. Our teams can monitor your system to ensure issues are diagnosed before they become problems, allowing us to intervene and ensure your performance is not compromised.
All our support packages are tailored to your exact needs and delivered for an agreed cost, with no sudden surprises or hidden fees.
Our range of core and additional services support your ambition, with support for Cloud solutions, networking and connectivity, ERP system care, cyber security, and more.
We pride ourselves on being more than just a service provider; we’re your strategic partner in navigating the complexities of IT management. Our approach is rooted in collaboration and mutual growth, allowing us to work closely with your team to identify and implement IT strategies that drive your business success.
Our team acts as an extension of your organisation, providing technical expertise and strategic insight that empowers your organisation to make informed decisions.
With Dataquest on your side, you can focus on what you do best, knowing your IT needs are managed by a dedicated partner invested in your success, get in touch today.
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