Contact Centre

Deliver exceptional customer service.

80% of customers say the experience a company provides is just as important as the products and services it offers. Our cloud-based contact centre solutions empower organisations to provide efficient, responsive service across multiple channels, all within a single platform. By leveraging the flexibility of cloud technology, your contact centre can operate from anywhere, making it ideal for remote or hybrid teams.

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Choosing the right contact centre platform for you

We partner with leading providers to deliver solutions that fit specific needs, whether you’re looking for advanced enterprise features or a more straightforward, entry-level setup.

We offer two trusted options for contact centre solutions:

8×8: Designed for enterprise-level teams, 8×8 provides a feature-rich platform with extensive customisation options. This solution is ideal for organisations that need powerful analytics, in-depth reporting, and multi-channel support to manage high volumes and complex customer interactions.
Gamma: A reliable, cost-effective option, Gamma is tailored for organisations seeking a simpler solution that still includes advanced features. With essential features for efficient call handling and customer management, Gamma is a perfect fit for smaller teams or businesses.

We enable you to choose a contact centre platform that matches your budget, operational needs, and growth plans.

Professional tools and detailed insights

Equipping your staff with the right tools is essential for delivering exceptional customer service. Our contact centre solutions provide advanced capabilities that enhance efficiency and improve the overall quality of customer interactions. With access to real-time reporting and analytics, supervisors can track performance metrics like response times, call handling efficiency, and customer satisfaction scores, making it easier to identify trends and areas for improvement.

Our solutions also include call recording and sentiment analysis features, allowing for detailed reviews of customer interactions. These tools support compliance and quality assurance efforts by enabling supervisors to assess call quality, identify areas for coaching, and gain valuable customer insights through transcription and PCI-compliant storage options. Agent coaching tools allow for live call monitoring and real-time guidance, giving agents on-the-spot support to navigate conversations.

Scalability and flexibility

As your business grows, so do the demands on your contact centre. Our solutions are designed to scale effortlessly, allowing you to add new channels, features, or agents as your needs evolve. Whether you’re expanding your team, handling higher volumes, or introducing new communication channels, Dataquest’s contact centre platforms adapt to your operational changes without disruption.

Features and customisation

Call Routing and Queuing

Smart call routing ensures customers reach the right agent quickly, minimising wait times and enhancing satisfaction.

Multi-Channel Support

Manage voice, email, chat, and social media interactions from a single platform, giving agents a unified view of customer inquiries.

Self-Service Options

Integrated IVR and automated responses enable customers to handle basic inquiries independently, freeing up agents for more complex support needs.

Why Dataquest for contact centre solutions?

We’re committed to delivering flexible, scalable communication tools tailored to your unique business needs. Our agnostic approach allows us to integrate with leading providers, ensuring you get a contact centre platform that fits your specific requirements without being limited to a single option.

With our in-house expertise and consultative approach, we provide consistent support that grows with your organization. From entry-level solutions to enterprise-grade systems, Dataquest is equipped to help you deliver exceptional customer experiences backed by reliable technology and a dedicated support team.

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