Hosted telephony

A tailored, agnostic approach to telephony solutions

At Dataquest, we take an agnostic approach to telephony, partnering with multiple technology providers to offer a range of hosted telephony solutions rather than a one-size-fits-all model. This flexibility allows us to deliver custom systems that actually fit our customers’ requirements, rather than having to alter their requirements around our solution.

Our solution-oriented approach ensures organisations can select the right telephony system for them, supporting specific needs and catering to unique requirements. By leveraging options from a variety of trusted technology partners, we deliver systems that are not only tailored to current operational requirements but can also scale alongside your success.

Hosted telephony consultancy

Providing the right telephony solution begins with getting a deep understanding of your organisation’s needs. Our consultative approach ensures that every solution we design is aligned with specific goals, operational requirements, and growth plans. Our experts will work closely with your team to assess current communication needs, identify potential challenges, and design a telephony system that enhances both connectivity and efficiency.

In-house expertise and accredited engineers

Working with Dataquest means your phone system is supported by a team of in-house, UK-based engineers who bring a wealth of expertise and accreditations. Our engineers act as more than just technical experts; they’re dedicated partners who understand each of our customers’ unique setups and requirements. By working exclusively with Dataquest engineers, you’ll receive a consistent, high-quality service and benefit from a team that’s deeply familiar with your telecoms infrastructure.

Our certified engineers provide swift, knowledgeable support, reducing the time it takes to resolve issues and maintaining your system’s performance. Over time, customers build direct relationships with our engineers, confident that their telephony solution is managed by a team they know and trust.

Dedicated account management for long-term support

We prioritise lasting relationships with our customers through dedicated account management. Working with us, you’ll be paired with a dedicated account manager who serves as a single point of contact, ensuring you receive consistent support and a proactive standpoint to managing your telephony needs. Our account managers work closely with you to understand your evolving requirements, regularly reviewing your setup to ensure it aligns with your business goals.

This allows us to respond swiftly to any changes in your organisation, whether it’s scaling your solution, adapting to changes, or addressing challenges. With Dataquest’s account management, you gain a long-term partner who is committed to optimising your communication infrastructure and helping you achieve your business objectives.

Key features and capabilities of our hosted telephony solutions

Our telephony solutions streamline communication, improve customer interactions, and drive efficiency. Built with flexibility and adaptability in mind, our systems ensure your organisation can adapt to evolving circumstances.

Key capabilities include detailed reporting and call analytics, which give you visibility into call performance and customer engagement. For organisations that require call recording, we offer advanced options, including sentiment analysis, transcription, and PCI-compliant storage – ideal for quality assurance, compliance, and customer insights.

And for businesses needing contact centre functionality, our hosted telephony systems support precise call management, allowing teams to handle high volumes while maintaining a seamless customer experience.