Improving efficiency by upgrading old technology.

Knightsbridge Medical Centre came to us as a new customer. Their Practice Manager, who had worked with Dataquest in the past, had been impressed by our service and gave us a call. They had a very old, no longer fit-for-purpose telephone system. Call costs were sky-high due to having been offered no bundled call packages with their existing provider and the switch to something more modern was urgently needed.

Client:
Knightsbridge Medical Centre

Sector:
Healthcare

Technology:
Unified Communications

Brief

A reliable system with excellent call quality was of the utmost importance. Essentially, they wanted something that could do the basics well and everything else would follow. Dataquest offered low call costs and an easy-to-use management portal. Other ‘nice-to-have’ features such as call queuing–allowing patients to know their place in the queue–as well as call recording/reporting and analytics would enable them to improve their customer service and patient care approach.

Implementation

What made Dataquest’s proposition so attractive was a combination of key elements: flexibility in terms of its offering to move any new devices from one office to the next and availability to add devices when needed; competitiveness in bettering any other rivalling solutions financially; and our availability to act immediately to their needs without hesitation.

Results

As a result of the improvements, Knightsbridge Medical Centre are looking to expand Dataquest’s remit to cover new integrations with their medical software. Dataquest has acted as a consultancy in terms of the best hardware to use to service the practice’s growing operation. Thanks to Dataquest’s advice, the medical centre is now able to operate with increased efficiency, running with much happier patients.

“I first used Dataquest for our phone system some years ago and when I recently moved practices and needed a new phone system and had no hesitation in asking Dataquest again.

Their customer service is excellent as is the helpline. Any problems and there is always someone at the other end of the phone to help and speedily fix the issue. To anyone looking to change phone system, I would highly recommend Dataquest.” Sue Neville, Knightsbridge Medical Centre.

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