Premier Care

They were having multiple issues with their current provider and their phone system contract was coming up for renewal. After my account review with the customer, they were more than happy to discuss this further with us as they were happy with our mailroom service and having one point of contact for two services.

The customer was very impressed with the implementation of the phone system. They had constant contact with our telecommunication project management team and were informed of every step.

They were happy with how smooth the transition was with importing their numbers and the flexibility of adding more features when needed. For instance, they wanted their new logo updated on their phones, which was completed with no issues. They liked that they were able to email our helpdesk and have a response within that day.

They compared the process to their previous provider and said Dataquest has done brilliantly with putting them at ease with changing a big system. Their issue with their last provider was that they weren’t getting back to them when an issue occurred, and this became an ongoing problem.