The Polycom® RealAccess™ service is delivered using the “Software as a Service” (SaaS) model. This white paper outlines how the service protects sensitive customer data from unauthorized access.
RealAccess provides a subscribing customer access to a dedicated web portal, which includes a broad range of on-demand monitoring and managing of video conferencing services along with in-depth reporting capabilities. Reports are based on data collected from a customer’s Polycom RealPresence® Platform and automatically uploaded to the cloud-based RealAccess portal using a data extraction agent installed on the customer’s premises.