In order to provide the best possible service and technical support to our partners and customers, we offer Xima Care. Xima Care is an optional maintenance agreement that provides one year of technical support and software updates. Authorized partners or customers can call us directly to receive unlimited support on Monday through Friday from 8:00 am to 5:00 pm MST. Xima Care coverage includes all of the following services:
• Installation support • Diagnosis of software problems
• Free major and feature releases • End-user training
• Running and scheduling reports • Assistance with creating custom reports*
• Live call flow analysis • Building Realtime canvases†
* Custom Reports module license required. † Realtime module licenses required.