On the seventh day of CloudMas Dataquest Group offered me…

December 11, 2020

Seven days of support

We’re glad to see you’re still clicking through from our posts and learning more about our Cloud services, hopefully with a view to meeting with our Cloud experts, attracted by the quality of our offering, or the promise of chocolate biscuits.

Today we’re looking at the service we provide to support your technology-led transformation and your business objectives; the personal side of what we do, powered by a team of talented and committed individuals who work hard to deliver what’s needed, when it’s needed.

It’s worth pointing out for the pedants that when we extol the virtues of our seven days of support, we don’t mean like the warranty you get on a second-hand car, but the fact we are there for you every day of the week, for the duration of the contract.

Problems prove no impediment to talented team

We recognise more and more businesses operate 24/7 and that for some of our clients, the sun never sets on their global business operations and the data keeps flowing beyond the normal nine to five working day here in the UK.

The support is all based in the UK too, which is a rarity in these modern global times, when so many make use of third-party support spread around the world. We do not. This is our team and we train, manage and support them as they support you.

And it’s not a small team either. Across the tiers of support offered on the helpdesk and including our subject matter experts, we have a current pool of almost 40 talented individuals committed to ensuring you never have to worry about your IT infrastructure, Cloud, managed print, unified comms etc., again. Well the stuff we look after anyway.

When you head home after a busy day at work, the support continues, with the day team handing over to the night team – insomniac technical experts who excel in the dark. Again, they are our team, not an overseas third-party who knows little about you or your business.

Between the day and night teams, your systems are monitored 7 days a week, 24 hours a day, 60 minutes an hour, 60 seconds……you get the idea. The team is ready for alerts warning of imminent or future issues, prepared to swing into action so your system never misses a beat.

They check your backups have been performed correctly and on time, with no evident issues, because you are all smart enough to be taking advantage of our BaaS solution aren’t you? Who would run a business with no backup, when the current threat environment is so dire.

What’s in a name?

All of our support services are grouped into our Network Operations Centre (NOC), which you will typically hear referred to as a ‘knock’.

The NOC, is a catch all term for the place where a lot of technical types work, including network operations analysts and network operations engineers, who monitor, manage, and respond to alerts on a network’s availability and performance.

When you have been doing all this for more than 30 years, you develop a level of experience and expertise that goes beyond the standard description which could as easily be used for a NOC only months old.

Which is why we have branded our NOC as the DataQuest Group Centre of Excellence. It does what it says on the tin. If you don’t just want anyone looking after your network, servers, databases, firewalls, devices, Cloud services, etc., but the best, the most excellent, you know who to call.

We’re past halfway and by now you really should have called to meet with the Cloud team, who are not just swanning around we promise you, despite our business going swimmingly – see what we did? For a little more detail, please get in touch with Chris Baker, on 07984 574609 or email [email protected]