New telephony system for hybrid working

Dataquest has successfully supported Airmic across a variety of IT services over several years. The relationship initially started with a Managed Print Service and Airmic subsequently entrusted DQ with their Telephony and IT estate after experiencing a high level of service.

Client:
Airmic

Sector:
Trade Association

Technology:
Managed Print
Hosted Telephony
IT Networking

Brief

Airmic changed their working patterns and moved to a hybrid working model and so required a more flexible and scalable Telephony system that would allow users to work both at home and in the office. A bespoke system needed to be designed to meet all of Airmic’s requirements.

Implementation

Airmic worked closely with their own dedicated Project Manager to create an implementation plan that would fit with their own schedule. Training was delivered to all users prior to the installation date to ensure everyone knew how to use the system from day one.

Results

The new system met all of Airmic’s prerequisites and ensured users can work from anywhere and not miss a single phone call. The internal IT team could also manage the system remotely providing them with greater flexibility and more control.

“Dataquest made it super simple and easy to move from a traditional VOIP system to a more flexible one to support us in the now forever-changed post covid world of home working!

Managing this alongside many other projects, Dataquest made the process stress free whilst providing training to the team and support to get me on board with administration. Couldn’t ask for a better service from Dataquest and my Account Manager.” Louis, Head of IT

Get in touch

For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.

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