Providing a more future-proof solution

Over the past 5 years, Dataquest has built a strong relationship with Science Creates. As Science Creates has continued to grow, Dataquest has been able to supply them with several services which has created a high level of trust in solving the client’s problem, whilst also supplying them with a high-quality product and service.

Client:
Science Creates

Sector:
Biotechnology Research

Technology:
Managed Print
Unified Communications
Leased Line

Brief

Dataquest has provided Science Creates with its managed print solution for several years and when Science Creates decided to expand to their second site, it was a fantastic opportunity for us to explore some other services that they wanted to improve.

Implementation

What made Dataquest stand out compared to previous suppliers was that we could provide all the IT services they needed under one roof. Science Creates knew that we pride ourselves on customer satisfaction due to the managed print solution that we provide them. This enabled us to enter discussions when their VoIP telephony system was up for renewal; they wanted to update this to a more future-proof solution. This in turn resulted in Dataquest looking into the connectivity at both sites to ensure that the VoIP system would be able to function.

Results

Science Creates now have a trusted partnership with Dataquest to provide any IT services that they need. They now have increased efficiency with their managed print solution, a future proofed VoIP system and internet connection, which has enabled them to focus on other areas of their business.

“Moving over from our previous VoIP provider to Dataquest was seamless and easy. Dataquest provided us with full instructions on number porting and was able to guide us every step of the way. We were concerned that we would have to set up and install the system ourselves. However, Dataquest sent out an engineer who was able to set up our system in a couple of hours and provided expert training to our staff even after he had left the site. The level of support we have received has been exceptional, and needless to say we will not be going back to our old provider any time soon.” James Wooley, IT Support.

Get in touch

For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.

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