Brown & Brown Europe

Providing a professional and reliable approach to IT Hardware purchasing

Implementation

Having spent a good deal of time discussing the different specifications of kit available in the market, Dataquest helped to guide the client in selecting a range of laptops, monitors and peripherals, all to be held in Dataquest’s private warehouse facility in Heathrow.

Dataquest’s Professional Services team configured a bespoke online portal for the client to raise service requests, which in turn prompts the warehouse team to dispatch the required kit. Order details are on a live webpage and updated with an estimated delivery date, ensuring the customer has full visibility over the real-time status of orders.

Dataquest proactively monitor stock levels and ensure that kit is replenished to maintain good availability while recurring meetings are scheduled to regularly review performance levels and discuss any changes to the market with the availability of new models.