As a long-term customer, Dataquest has supported Pearl Hotels across a number of services, providing core infrastructure support and liaising with 3rd parties to effectively manage specialist software.
Pearl Hotel Holdings
Managed Print Services
With a busy portfolio of Holiday Inn hotels and no internal technical team, the client needed a reliable partner to outsource all elements of their IT provision. With Dataquest’s proven record in the hospitality sector, it was well-placed to understand the exacting requirements of a hotel environment.
Dataquest manages the whole portfolio of IT-related services, from helpdesk support to hosted telephony, and tailors each of these to the hotel’s requirements. Timely responses to support tickets ensure that the business operates with confidence, and that non-technical staff can go about their work without fear of IT issues impeding progress and the hotel’s daily running.
Alongside the general day-to-day services, the team are actively involved in the governance and undertaking of major project work. Most recently, the extension of a hotel with a new wing. This featured cross-department teams of Dataquest engineers working to kit out new conference rooms. The fact that our teams can communicate internally and coordinate plans between departments and teams of engineers (IT, Comms, Structured Cablers), allowed Dataquest to have close control over the management of the project, alleviating pressure on the client’s internal staff.
The fast response times of engineers on a daily basis, and DQ taking a lead on project work, give the client confidence in Dataquest’s management of all their IT requirements, allowing them to focus on the running of the hotel, rather than any internal hassle with IT needs.
For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.
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