Brighthouse

Brighthouse's partnership with Dataquest

Vendor neutral hardware support

As a well-established independent IT consultancy with national coverage Dataquest was an obvious choice to support Brighthouse. Dean was managing the infrastructure of over 10,000 pieces of equipment across its retail and supply chain network, including some bespoke hardware elements. This is something he knew would pose a challenge to some of the more vendor-specific IT services companies he turned to.

“Many of the companies we considered during the supplier selection process were too vendor-centric. We have invested a great deal of money in our systems and wanted an unbiased opinion on what Brighthouse needed to stay ahead of the competition. Not only that, but some of our equipment is bespoke and has been designed exclusively for our needs. It’s not easy to find a partner as cooperative as Dataquest, enabling us to grow and accommodate our legacy systems.”

Since its appointment in 2009, Dataquest continues to impress Brighthouse with its deep understanding of business priorities, rapid response times and ability to answer to its diverse needs. Dataquest provides the retail chain with a flexible, cost-effective and guaranteed approach enabling it to devote its time to providing customer focused service.

No matter where the issue exists, Dean said that Dataquest has demonstrated a commitment to Brighthouse which goes beyond the confines of the Service Level Agreement.

Dataquest has also now been entrusted to manage and maintain the entire bank of servers at the Brighthouse Data Centres. The close working relationship built on trust and results has meant that Dataquest is treated more as a partner than as vendor by Brighthouse. By outsourcing business critical operations to Dataquest, the company has been given the essential bandwidth necessary to retain its competitive edge and provide a solid IT infrastructure for future growth.